Frequently Asked Questions

Welcome to our FAQ page. We understand that you may have questions about our cleaning services and what to expect when you choose Citrine Cleaners. Here are some common queries and our answers to help you make an informed decision:

At Citrine Cleaners, we prioritize your health and the environment. We use eco-friendly cleaning products that are safe and effective. If you have specific product preferences or allergies, please let us know, and we’ll accommodate your needs.

Absolutely. Our cleaning team is composed of skilled professionals with extensive training and experience in the industry. They are dedicated to providing exceptional service and exceeding your expectations.

Booking with Citrine Cleaners is easy. You can use our online booking form on the website, or you can call us at (925) 307-9943 to schedule your service. We’ll guide you through the process.

Yes, you can! We offer customizable cleaning solutions to fit your unique needs and preferences. Just let us know your requirements, and we’ll tailor our service accordingly.

Yes, we are fully insured and bonded for your peace of mind. Our insurance coverage ensures that you and your home are protected during our cleaning services.

You’re not required to be present during the cleaning, but you’re welcome to be if you prefer. Many of our clients provide us with access to their homes, so they can go about their day.

Citrine Cleaners takes your safety and privacy seriously. Our team members are carefully screened and trained to maintain the highest professional standards. We respect your personal space and confidentiality.

Your satisfaction is our top priority. If you’re not completely satisfied with our service, please contact us, and we will make it right. Your feedback helps us continually improve our services.

We equip our cleaning team with professional-grade, well-maintained cleaning tools and equipment. This includes vacuum cleaners, mops, microfiber cloths, and other essentials to ensure a thorough and efficient cleaning process.

We love pets and understand they are part of your family. Please let us know if you have any pets, their disposition, and if you’d like us to take any special precautions. Our team will work with you to ensure your pets are comfortable during the cleaning process.

Your safety is of utmost importance to us. In light of the ongoing pandemic, our team follows strict safety protocols, including wearing masks, gloves, and maintaining physical distancing. We also take extra care in sanitizing high-touch surfaces to provide a clean and safe environment.

Yes, we do! We offer special pricing for recurring cleaning services, such as weekly, bi-weekly, or monthly appointments. Our goal is to make ongoing maintenance of your space affordable and convenient.